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Château des Charmes and our employees are dedicated to providing outstanding hospitality to all guests, including those with disabilities. We are committed to meeting requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

We welcome feedback on how we are doing and will gratefully accept suggestions on ways we can improve in delivering outstanding Niagara wine country hospitality to guests with disabilities.

Comments can be addressed to Kristy Bailey in writing or by telephone 905-262-4219 x221.

Our Policy and Procedures policy, including specifics regarding guests with disabilities, is available upon request as per AODA.