Accessibility

Château des Charmes and our employees are dedicated to providing outstanding hospitality to all guests, including those with disabilities. We are committed to meeting requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

We welcome feedback on how we are doing and will gratefully accept suggestions on ways we can improve in delivering outstanding Niagara wine country hospitality to guests with disabilities.

Comments can be addressed to Kristy Bailey in writing or by telephone 905-262-4219 x221.

Our Policy and Procedures policy, including specifics regarding guests with disabilities, is available upon request as per AODA.

An update regarding operations at Château des Charmes:

For the continued health and safety of our staff and guests, and in adherence with mandates from our provincial and federal governments,
the Château des Charmes tasting bar is currently closed and all tours and events have been suspended for the months of March and April.
Our boutique will remain open but the operating hours will be adjusted as follows: Monday - Friday, 11 am - 4 pm, Saturday & Sunday - Closed
Guests are still encouraged to order from our website and shipping within Ontario for purchases of 6+ bottles is currently complimentary using the code cdcfreeship.
Kindly note, due to the influx of online orders, that delivery times may be longer than normal.
We will provide updates via our social media channels and website as they become available.

Stay safe and healthy.

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